RETURNS & REFUNDS

RETURNS & REFUNDS POLICY

At My Self Love Box, we want you to be completely satisfied with your purchase. While each order is carefully packed with love, we understand that things don’t always go as planned. Please review our returns and refund policy below.

RETURN WINDOW

We offer a 14-day return policy, which means you have 14 calendar days from the date of delivery to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All tags and packaging must be intact
  • You must provide proof of purchase (e.g., order confirmation or receipt)

Returns that do not meet these conditions may not be accepted.

HOW TO REQUEST A RETURN

To start a return, please email us at:
📧 info@myselfloveboxuk.com

Once your return is approved, we’ll provide:

  • A return shipping label
  • Detailed instructions on how and where to send your parcel Please do not send items back without contacting us first — unauthorized returns will not be accepted.

Do not send items back without contacting us first — unauthorized returns will not be accepted.


    DAMAGED, DEFECTIVE OR INCORRECT ITEMS

    If your order arrives damaged, defective, or incorrect, please contact us immediately at info@myselfloveboxuk.com with:

    • Your order number
    • A description of the issue
    • Clear photos of the damage or incorrect item

    We will evaluate the issue and arrange a replacement or refund as appropriate.

    EXCHANGES

    We do not offer direct item exchanges. The best way to get the product you want is to:

    1. Request a return for the item you have
    2. Once approved, place a new order for your preferred item

    REFUNDS

    Once your return is received and inspected, we will notify you of the approval status. If approved:

    • A refund will be issued to your original payment method
    • Please allow up to 10 business days for the funds to appear in your account, depending on your bank or card provider

    If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@myselfloveboxuk.com.


    NEED HELP?

    If you have any questions about your return, refund status, or eligibility, don’t hesitate to get in touch: info@myselfloveboxuk.com