FAQ
Welcome to our FAQ page! Here you’ll find answers to the most common questions about orders, delivery, product swaps, and customizations. If your question isn’t answered below, feel free to contact us directly — we’re happy to help.
PRODUCT CUSTOMIZATION
Q: My recipient doesn’t have a bathtub. Can I swap the bath salts or bath bombs?
Yes! We offer handmade shower steamers as an alternative for those without a bath. Simply leave a "note to seller" at checkout requesting a shower-friendly swap, and we’ll take care of it.
Q: My recipient doesn’t drink tea. Can I swap the tea bags?
Of course. If you'd prefer to exclude tea or replace it with another item, just let us know in the checkout note section and we’ll substitute it with something equally relaxing.
GIFTING & PERSONALIZATION
Q: Can I send the box directly to my recipient?
Yes, you can! Please enter your recipient’s full name and delivery address at checkout, and we’ll send it straight to them — no invoice or pricing will be included in the box.
Q: Do you offer a gift wrapping service?
Yes, we do! You can add our gift wrapping service to your order here: Gift Wrapping
Q: Do you offer gift notes or personalization?
Yes! You can add a personalized gift message at checkout. We’ll include it in your self-care box to make your gift extra special.
SHIPPING & TRACKING
Q: Can I change my shipping address after placing an order?
If you realize there’s an error in your shipping address, please contact us immediately. While we do our best to help, we cannot guarantee changes once the order has been processed. Incorrect or incomplete addresses may cause delays and additional charges.
Q: Can I schedule my order to be shipped at a later date?
Absolutely. If you’d like us to dispatch your order on a specific date, leave a "note to seller" at checkout. We'll do our best to accommodate your request.
Q: Can I choose a specific delivery date?
Currently, we do not offer guaranteed delivery on a specific date. However, you can choose our Next Day Delivery option at checkout for the fastest delivery available.
Q: Has my order been shipped yet?
You’ll receive an email confirmation with a tracking number as soon as your order has been dispatched.
Q: How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. You can track your parcel at any time using the Royal Mail tracking tool:
Track Your Parcel Here
Q: I wasn’t home when delivery was attempted. What should I do?
You can either book a redelivery via Royal Mail or collect your parcel from your local delivery office. Book a redelivery here: Royal Mail Redelivery
Please note: Royal Mail will hold your parcel for 12 calendar days before returning it to us.
Q: I haven’t received my parcel yet. What should I do?
If your order hasn’t arrived within 10 business days, please email us at info@myselfloveboxuk.com with your order number and we’ll investigate immediately.
ORDER ISSUES
Q: My parcel arrived damaged — what can I do?
We take great care with packaging, but damage can occasionally occur during transit. Please email us at info@myselfloveboxuk.com with a photo of the damaged item(s) and your order number, and we’ll make it right.
CORPORATE & BULK GIFTING
Q: Do you offer corporate or bulk gifting?
Absolutely. We specialize in custom corporate gifting and bespoke wellness boxes tailored to your brand, audience, and budget. Learn more and get started by contacting us here.
Still have questions?
Reach out via our Contact Page — we’re here to help and usually respond within 24 hours.