- MY RECIPIENT DOESN'T HAVE A BATHTUB. CAN I SWAP THE BATH SALTS/ BATH BOMBS?
Yes. We have handmade shower steamers in stock for people who don’t have a bath. Please add a “note to seller” at the checkout if you'd rather have shower alternatives instead of the bath bombs/bath salts.
- MY RECIPIENT DOESN'T DRINK TEA. CAN I SWAP THE TEA BAGS ?
Yes. Add a "note to seller" at the checkout if you want any specific items to be replaced.
- CAN I SHIP THE BOX DIRECTLY TO MY RECIPIENT?
Yes. The box can be sent directly to the recipient, please ensure you insert the recipient's address at the checkout.
- HAVE YOU SHIPPED MY ORDER YET?
You'll receive a dispatch notification with your tracking number as soon as your box is dispatched
- MY TRACKING NUMBER ISN'T WORKING
If you selected Standard or Express shipping you won't be able to fully track your box. You'll have an online confirmation when the parcel has been delivered or if a delivery has been attempted.
"An update will only be provided when we attempt to delivery your item" this message when trying to track your parcel means that a delivery hasn't been attempted yet.
- I WASN'T AT HOME WHEN THEY TRIED TO DELIVER MY PARCEL
Book a redelivery here https://www.royalmail.com/receiving-mail/redelivery/book using your tracking number or collect your parcel from your local delivery office. PLEASE NOTE: Royal Mail keeps your parcel for 12 calendar days after the attempted delivery, then your parcel is returned to sender.
- MY PARCEL WAS DAMAGED
Despite our careful packaging, parcels can occasionally be damaged during transit. Please contact us at email@example.com quoting your order number if your parcel arrived damaged and we'll sort that out.
- CAN YOU SHIP MY ORDER ON A LATER DATE?
Yes, please leave a "note to seller" at the checkout.
- I HAVEN'T RECEIVED MY PARCEL YET
Please send us an email at firstname.lastname@example.org quoting your order number if you don't receive your box in 10 business days.
- DO YOU OFFER GIFT WRAPPING SERVICE?
Yes. Please find gift wrapping service here https://myselfloveboxuk.com/products/gift-wrapping, just add it to your cart.